Property Updates - del Lago Resort & Casino | Seneca County, NY Property Updates - del Lago Resort & Casino | Seneca County, NY

Property Updates

We will be updating this page frequently so please check back for more information.

  • Table Games Update

    As of  Monday, April 5, 2021 the hours of available table games are as follows:

    Monday-Thursday | 10AM-2AM
    Friday-Saturday | 10AM-4AM
    Sunday | 8AM-2AM

    We will continue to only have Blackjack, Baccarat, Spanish 21, Three Card Poker, and Roulette. Additional tables will reopen during upcoming phases. We are working diligently to allow for the safe and compliant reopening of our table games products.

  • When will you be reopening?

    We reopened on Wednesday, September 9th, 2020.

  • What are the new Hours of Operation?

    Our new hours of operation are:
    Sunday-Thursday | 8AM-2AM
    Friday-Saturday | 8AM-4AM

    With the phased reopening, we will have adjusted hours of operation to ensure we have time to disinfect and deeply clean each day. Hours may be changed as we received updated guidance.

  • What amenities will be unavailable during the initial reopening phase?
    • Poker Room
    • Select Table Games
    • Fitness center
    • The Vine Showroom
    • VIP Suite
  • What services will be unavailable during the initial reopening phase?
    • All self-serve beverage areas
    • Property provided transportation
    • Coat Check
    • Hotel business center
    • Valet
  • When will all the restaurants open?

    At the time of reopening, select menu items from DraftKings Sportsbook will be served in the The Vine Showroom (accessed through the Sportsbook), Farmers Market Express, The Sociale Cafe & Bar, Portico by Fabio Viviani, Laughing Buddha Noodle Company, Ciccino’s and Smash Burger will be open with adjusted times and limited seating. Additional outlets will open soon as we expand our amenities. No food or beverage will be allowed or sold on the gaming floor.

  • What steps is del Lago Resort & Casino taking to ensure guest and team member safety?

    del Lago Resort & Casino has instituted our Extra Care Program, a comprehensive set of procedures and protocols designed to provide a safe and comfortable environment for guests and team members. Details can be found here.

  • What is the mask policy at del Lago?

    Per state guidance, all team members and guests must always wear a mask once on the property. Guests may be asked to lower their masks briefly, upon entry and other locations as needed, for ID verification.

  • How can I enter del Lago?

    Initially, we will be opening two of our entrances, this will change as we add additional amenities and gaming positions.
    Open: Main Entrance (West facing)
    Open: Parking Garage Entrance
    Open: Hotel Entrance
    Not Open: South Entrance (near Poker Room & Buffet)
    Not Open: Bus Entrance (East facing)

  • Will DraftKings Sportsbook reopen?

    Yes, DraftKings Sportsbook at del Lago is open. Additionally, DraftKings Sportsbook wagering kiosks have been placed across the casino floor to allow for wagers to be placed outside of the physical sportsbook.

  • What does 25% of occupancy mean?

    In accordance with state guidance, del Lago Resort & Casino is allowed to reopen with 25% of its gaming floor occupancy which is approximately 1,700 guests and team members.

  • Will there only be 25% of Slot Machines available?

    No, the number of gaming positions will be limited by the number of gaming positions we can provide while maintaining physical distancing of 6 feet or machines separated with a physical barrier. We will have about 50% of our games available for play.

  • How will tier status qualification work?

    Due to the closure and disruption of our amenities, we will be extending everyone’s current tier status through June of 2021. The new qualification period will be January 1st through June 30th of 2021. If you qualify for an upgrade in Status you will be moved to the new tier immediately.

  • Will I lose my points now that the property is open?

    When the property was closed, we suspended accounts from becoming Inactive which also kept points from falling off accounts. Now that the property is open, accounts may once again become inactive. The closure period WILL NOT COUNT towards inactivity. Inactive means an account has not been used (card used with play) for 180+ days.

  • Will I receive Free Play, Match Play, Savings FUNd, Hotel, and Dining offers?

    Offers will begin to arrive, based on play prior to the closure. The period we were closed will not impact your offers. As part of our phased reopening, we will bring back offers as our property continues to safely bring back gaming positions, amenities, and entertainment.

  • Will offers I had received prior to the closure be valid?

    Free Play, Match Play, Dining, Hotel, and Entertainment offers that were valid at the time the property closed will not be reissued. Any pending Gift Offers will be honored, and we’re working on a safe and responsible way to begin our gift programs for qualified guests.

  • Can I make a future Hotel Reservation?

    Hotel Reservations are now available for booking.

  • When will Bus Groups start again?

    Bus Charters will not be allowed at this time, for further inquiries you can contact [email protected]

  • I need to access my win/loss statement?

    You can access your win/loss statement through the player portal at dellagoresort.com 24/7 or e-mail [email protected] to request more information.

  • What entertainment shows are being rescheduled or cancelled, and how will I know?

    Should a show be postponed or cancelled, ticket holders who purchased from the del Lago and Vine Box Office will be notified by email. Ticket holders of cancelled performances will be automatically refunded. If the performance is postponed, your current ticket will be valid for the rescheduled date. In some cases we may offer refunds up to 30 days from notification of a postponed and rescheduled performance. For a current list of rescheduled and cancelled performances please go to the Entertainment tab at dellagoresort.com.

    Contact [email protected] for more information.

  • I have a special event or meeting booked, when and how will I know if it has been cancelled or rescheduled?

    Those that have special events or meetings that have been impacted by the temporary closure will be contacted by our Group Sales team. Any questions related to future group sales events can be brought to the attention of [email protected] for further detail.