What is the mask policy at del Lago?
Beginning Monday, December 13, 2021 at 8AM, all guests and employees will be required to wear a mask while on property through Tuesday, February 1, 2022. The only time a mask is allowed to not be worn is while drinking or eating at a restaurant or bar.
What are the new Hours of Operation?
Monday – Thursday | 8AM – 3AM
Friday at 8AM – Monday at 3AM
Saturday + Sunday | Open 24 Hours
Table Games Update
As of January 3, 2022 the hours of available table games are as follows:
Sunday – Thursday | 9AM – 2AM
Friday – Saturday | 9AM – 4AM
We will continue to have limited Craps, Blackjack, Baccarat, Spanish 21, Three Card Poker, Pai Gow and Roulette. Additional tables will reopen during upcoming phases.
What services will be unavailable during the initial reopening phase?
- Property provided transportation
- Coat Check
- Hotel business center
- VIP Suite
When will all the restaurants open?
All restaurants have reopened with no capacity limitations, please see their pages for hours of operation, menus and additional details.
How many Slot Machines will be available?
All Slot Machines are now available for use with no plexi-glass surround.
When will Bus Groups start again?
Bus Charters will not be allowed at this time, for further inquiries you can contact [email protected]
- I need to access my win/loss statement?
What entertainment shows are being rescheduled or cancelled, and how will I know?
Should a show be postponed or cancelled, ticket holders who purchased from the del Lago and Vine Box Office will be notified by email. Ticket holders of cancelled performances will be automatically refunded. If the performance is postponed, your current ticket will be valid for the rescheduled date. In some cases we may offer refunds up to 30 days from notification of a postponed and rescheduled performance. For a current list of rescheduled and cancelled performances please go to the Entertainment tab at dellagoresort.com.
Contact [email protected] for more information.
I have a special event or meeting booked, when and how will I know if it has been cancelled or rescheduled?
Those that have special events or meetings that have been impacted by the temporary closure will be contacted by our Group Sales team. Any questions related to future group sales events can be brought to the attention of [email protected] for further detail.