del Lago Resort & Casino Reopening Plan del Lago Resort & Casino Reopening Plan

del Lago Extra Care Program

We are proud to continue Extra Care, our set of standards dedicated to providing a healthy and safe environment for our team members and guests. Extra Care means we will always go above and beyond to take deliberate, careful steps to ensure a fun, rewarding experience for all.

Updates reflected as of December 10, 2021.

  • Plan Highlights

    – Masks are required beginning December 13, 2021 to be worn by all guests and Team Members regardless of vaccination status.

    – Significant investment in advanced cleaning and sanitizing equipment.

    – Rigorous cleaning protocols and training.

  • Entering Property

    – Per New York State mandate, as of December 13, 2021 all guests and Team Members will be required to wear masks regardless of vaccination status. You may be asked to lower your mask briefly to make sure you are you. Lastly, before you head to the floor use the provided touchless hand sanitizer before you play.

  • Property Upgrades

    – Hand sanitizing stations and sanitizing wipes will be available throughout the property for guests to use if they wish to wipe down surfaces.

    – Our environmental services team has increased the frequency of cleaning all commonly used areas and surfaces, such as, restrooms, entrances, exits, door handles, kiosks and more.

  • Food Service

    Restaurants have reopened with rigorous cleaning protocols in place. All guests and employees are required to wear masks unless seated, eating and or drinking as of December 13, 2021.

  • Team Members

    – All team members will receive rigorous training to ensure all new protocols are followed

    – All Team Members must wear masks as of December 13, 2021 per New York State Mandate.

The Vine Showroom Guidelines/FAQ

  • How can I purchase tickets?

    You can purchase tickets online at dellagoresort.com at 24/7.

  • Will I be required to wear a mask during the show?

    Updated Tuesday, January 4, 2022.

    Beginning December 13, 2021 at 8AM, all guests and employees will be required to wear masks while visiting del Lago and attending shows at the Vine Showroom, regardless of vaccination status through February 1, 2022. You may be asked to lower your mask for a brief time when entering for ID verification. Masks may be lowered to consume drinks in the venue but must be placed over mouth and nose once finished or not drinking. Per our terms and conditions all attendees agree to follow local and state guidelines while attending shows in the Vine theater at del Lago Resort.

  • Will seating be socially distanced and/or will attendees be required to socially distance?

    Seats and guests will not be required to socially distance per CDC and NYS guidance.

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