COVID-19 Update
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The del Lago Resort and Casino has a commitment to our Team Members, Guests, and the Community to make Responsible Gaming an integral part of our daily operations. This del Lago Responsible Gaming and Problem Gambling Plan (the “Plan”) is intended to set forth the responsibilities of the del Lago Resort and Casino and its Team Members. These responsibilities include the promotion of Responsible Gaming and the prevention of gambling by underage individuals, impaired individuals and individuals on the exclusion or self-exclusion lists. Every Team Member of del Lago Resort and Casino will be trained in the regulations, policies and procedures and the Responsible Gaming and Problem Gambling Plan includes all property-wide amenities and businesses.

This commitment covers the promise to our community to continue support for research initiatives and public awareness surrounding Responsible Gaming and underage gambling.

What is Responsible Gaming?

Responsible Gaming is the provision of a safe, socially Responsible Gaming and supportive gaming environment where the potential for harm associated with gaming is minimized and people can make informed decisions about their participation in gaming.

What is Problem Gambling?

Problem gambling is characterized by difficulties in limiting the money and time spent on gambling which leads to adverse consequences for the gamblers, others, or for the community. Problem Gambling, is gambling behavior which causes disruptions in any major area of life (i.e. psychological, physical, financial, legal, social or vocational) as defined by the National Council on Problem Gambling. The term “Problem Gambling” includes the condition known as “Pathological” or “Compulsive” Gambling and a less severe condition, “At Risk” Gambling.

To learn more about del Lago Resort & Casino Policy and Procedures, click here.