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Where can I park?
There is free parking at all Casino and Hotel entrances. For closest access to The Vine, please park in the parking garage.
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When do doors open on show nights?
Admission into The Vine will start 1 hour prior to the start of the show.
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Can I bring food into The Vine?
No.
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Can I brings drinks into The Vine
Yes, all drinks must be transferred into a clear plastic cup before entering The Vine.
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If I leave The Vine, can I get back in?
Yes, you must get a stamp from an usher prior to exiting The Vine.
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Is there a bag policy?
No, all bags are allowed.
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What if a show is rescheduled?
Your tickets will automatically be transferred to the new date. If you can no longer make the date, contact the box office at [email protected] for a full refund.
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How can I get a refund on my tickets?
Refunds are only permitted if ticket insurance is purchased at time of order.
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Can I receive a sale discount if I already purchased my ticket?
No.
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What is a player perk show?
A player perk show means you can attend the show for free as long as you have a del Lago players card! You can sign up at the Promotions Booth any day of the week.
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Do you have to be 21 to attend shows at The Vine?
Yes.
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What website does del Lago use to sell tickets?
We currently are selling tickets on both Showare and Ticketmaster! After November 22, 2025, all shows will be sold on Ticketmaster. Please use the following redirected links from this website: https://dellagoresort.com/entertainment/#upcoming-events
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Ticket Reselling
The only allowed resale of tickets is on Ticketmaster. The attempt to resell tickets on del Lago Resort & Casino property is prohibited by the law. All violators will be removed from the premises and subject to arrest.
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Credit Policy
If you had a credit on your previous Showare account for any show between 2022 and now, you can claim it at the box office until June 2026. After June of 2026, credits are only valid for 1 year. Credits given from shows prior to 2022 are no longer valid.
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Can I bring signs to the shows?
No signs larger than 8.5”x11”.
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Can I smoke in the Vine Showroom?
Cigarettes, E-Cigarettes, vapes, and other smoking products are prohibited. You may be subject to removal if found using these items.
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Do I have to pay service fees at the box office?
No! The box office waives all fees for shows.
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Can I bring a professional camera to the show?
Professional cameras or video equipment are not allowed in The Vine showroom. This includes cameras with detachable lenses or lenses longer than 1 inch.
Know Before You Go
- Your phone is your ticket, please add your mobile ticket to your phone’s wallet before entering The Vine Showroom. Screenshots will NOT work.
- If you purchased tickets at the box office, you may access your tickets here: https://am.ticketmaster.com/dellago/
- The box office opens at 4PM on the night of shows. If you need any assistance with your tickets, we recommend coming early to avoid lines.