FAQ's about The Vine Showroom

There is free parking at all Casino and Hotel entrances. For closest access to The Vine, please park in the parking garage.

Admission into The Vine will start 1 hour prior to the start of the show.

You will need a picture ID and to go to the box office located next to The Vine entrance.

No.

Yes, all drinks must be transferred into a clear plastic cup before entering The Vine.

Yes, you must get a stamp from an usher prior to exiting The Vine.

No, all bags are allowed but they will be checked by security prior to entering The Vine.

Your tickets will automatically be transferred to the new date. If you can no longer make the date, contact the box office at [email protected] for a full refund.

Refunds are only permitted if ticket insurance is purchased at time of order.

The Vine will only honor the discount if ticket insurance was purchased and you are asking for the discount during the time period it is being offered.

A player perk show means you can attend the show for free as long as you have a del Lago players card! You can sign up at the Promotions Booth any day of the week.

Yes.

del Lago uses Showare. Showare is the only ticketing platform for del Lago that can guarantee your tickets to be secure.   All shows and tickets can be found here: https://dellagoresort.showare.com/

Ticket insurance is non-refundable through our box office, please file a claim with TicketGuardian for more information regarding ticket insurance: https://ticketguardian-a.requestmyrefund.com/fanshield/refund

The attempt to resale or the resale of tickets on del Lago Resort & Casino property is prohibited by the law. All violators will be removed from the premises and subject to arrest.