Scammers are becoming more sophisticated, and they may try to impersonate our brand on social media, websites, or even fake apps. Please take a moment to review the tips below and protect yourself from fraud.
Only Download Our Official App
We do have an official mobile app, but it’s only available from these trusted sources:
- Apple App Store
- Google Play Store
- Be cautious of lookalike apps or links sent through text or social media. If you’re ever unsure, visit our official website and follow the links provided there.
We’ll Never Ask for Money on Social Media
We do not ask for payments or personal information via social media, text, or direct message. The only safe and secure places to make a payment or reservation with us are:
- Our official website
- Our hotel booking engine
- Our official ticketing provider
If someone contacts you pretending to be us and asks for money, credit card info, or account credentials — it’s a scam. Stop, block, and report them.
Watch for Red Flags
Scammers may try to trick you with:
- Fake pages or social profiles using our name and logo
- Fake apps not available in the app store
- Suspicious giveaways or offers that require payment
- “Support agents” reaching out with urgent requests
If something feels off, trust your instincts. Contact us at 855.del.Lago to confirm before taking action.
