Covid-19 Update

Updated Thursday, August 4 @ 11AM

In light of our temporary closure and recent capacity restrictions, the following Entertainment events have been postponed. Ticket buyers have been notified through the contact information used to purchased tickets. New dates will be made available as quickly as possible.

For Current Ticket Holders

If Rescheduled:
Customers who have purchased tickets through dellagoresort.com or the Vine Box Office for the show and are unable to attend the newly scheduled showtime, may receive a refund or credit through the del Lago Box Office by the date indicated in the email sent to ticket buyers and by emailing [email protected]. Cash sales can be refunded in person at the del Lago Box Office up to 30 days after re-opening.

If Postponed – New Date TBD:
We are currently working on establishing a new date for the postponed show. We will contact customers who have purchased tickets through dellagoresort.com or the Vine Box Office once the new showtime is announced. At that time, if ticket holders are unable to attend the rescheduled showtime, they may receive a refund or credit through the del Lago Box Office by emailing [email protected]. Ticket holders who purchased their tickets using credit will have one month from the announcement of the rescheduled showtime to call or email the del Lago Box Office to request a refund their show. Cash sales can be refunded in person at the del Lago Box Office up to 30 days after re-opening.

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Updated Monday, March 16^th

The health and safety of our employees and guests is our top priority. We are taking action out of an abundance of caution as the COVID-19 pandemic continues to elevate concerns across our nation and around the world. While there have not been any known COVID-19 cases at the del Lago property or in Tyre, del Lago Resort and Casino will close on Monday, March 16 at 5p.m.

In taking this action, we’ve closely followed the Centers for Disease Control and Prevention (CDC) guidelines for social distancing as well as following directives made for the health and welfare of all New Yorkers by Governor Andrew Cuomo.

del Lago Resort & Casino’s employees will be paid for this upcoming two-week period. del Lago employees have been encouraged to seek medical attention if they experience symptoms consistent with COVID-19.

Our foundational pillar is to put our community first, and it is our duty to protect our employees and local residents and minimize the risk of community spreading. We will continue to encourage everyone to follow the guidelines established by the CDC and our state of New York to protect themselves, loved ones and families to reduce health risks. We are confident that when we re-open our doors, every patron will feel safe and ready to resume normal activities.

Thank you for being a valued guest.

Brent Stevens
Chief Executive Officer
Peninsula Pacific Entertainment

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Updated Saturday, March 14^th @ 12:30pm

del Lago Resort & Casino is open and at this time, all of our dining outlets are in operation.

In response to the occupancy guidelines released by the state, we have reduced the seating in our dining venues by 50%. We are restricting admittance to no more than 500 persons on the gaming floor at a time. We have taken additional steps to ensure we are promoting social distancing on our gaming floor by removing half of the gaming positions. By taking alternating slot machines out of service and removing selected seating from our table games area, we can better ensure guests are not seated in close proximity.

We are also cancelling the following casino floor Promotions through the month of March:
Friday Night Freeroll Table Games Drawings (3/20/20 & 3/27/20)
$100,000 3-on-3 Shootout (3/14/20, 3/21/20, 3/28/20)
Dragon Riches (3/15/20, 3/22/20, 3/29/20)
Smash & Grab (3/15/20)
Progressive PayOut (3/27/20)
March Birthday Bash (3/20/20)
Club 50 Slot Tournament (3/18/20, 3/25/20)
Invitational Blackjack Tournament (3/21/20)

There are no changes to Rewards Club Member’s free play, match play, or gift offers.

Through the end of March, we have postponed all entertainment in the Vine Showroom to future dates as well as cancelled our live DJ performances at Centrifico.

We understand that there are a lot of questions during a time like this.  This is an ever changing situation, we’re monitoring it fully and will make new information available here as soon as we can.

Thank you.

Lance Young

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Posted March 13, 2020

With the increased coverage and attention on the spread of the coronavirus (COVID-19), our customers and team members have been on our minds. At del Lago Resort & Casino, your safety is a top priority for us, and we want to let you know what we are doing to protect your health and safety when you visit us as our guest.

Our staff has taken the guidance provided on the website of the Centers for Disease Control and Prevention (CDC) to redouble our efforts to maintain a safe, clean environment:

• We are frequently disinfecting and sanitizing all hard surfaces, including slot machines, tables, chairs, booths, beverage areas, restaurant areas, countertops, bar tops, handrails, elevator buttons and bathroom surfaces.
• Additional hand sanitizer stations have been added throughout our property, focusing on high touch-point areas like elevators, stairways, cage, table games, restaurants and back-of-house doors.
• Aerosol disinfectant is being regularly applied to soft surfaces, including game tables, couches and room furniture.
• All sick employees are staying home and seeking medical care, if needed, and all staff are following proper hand washing and sanitation techniques recommended by the CDC.

You are always a valued guest at Del Lago Resort & Casino – and we are proud to be a member of your community. Given this, we are committed to helping everyone stay safe and healthy, while also providing an entertainment destination for you to create great memories.

We appreciate your loyalty – and we will see you the next time you stop by.

Thank you,

Lance Young
del Lago Resort & Casino