We are committed to maintaining a safe and orderly environment. The safety, security, and enjoyment of our guests is the Casino’s paramount goal. To help achieve this goal, the Casino has established a Code of Conduct policy for our guests.
The primary purpose of the Casino Code of Conduct is to establish a minimum standard of conduct to maintain a safe, secure, and enjoyable experience for everyone. Guest(s) who fail to comply with the Casino Code of Conduct may be involuntarily excluded from the Casino.
SECTION 100: GENERAL RULES & REGULATIONS
1. No firearms or weapons are permitted on Casino property.
2. No fighting, pushing, intimidation, cursing, obscene language, yelling, or offensive gestures.
3. No throwing of objects, horseplay, or running through the Casino property.
4. No outside alcoholic beverages are permitted into or out of the Casino/Hotel.
5. No possession/use of unlawful drugs.
6. No loitering on Casino property to sleep, solicit, or sell.
7. No cutting, disrupting of lines, or unauthorized use of VIP services.
8. Guests are subject to bag inspections. Refusal of inspection may be denied entry.
9. Guest(s) must comply with Casino staff directions.
SECTION 200: PROPERTY OFFENSES
1. No smoking inside the Casino.
2. No destroying/tampering/ damaging/defacing Casino property or equipment.
3. No tampering with surveillance cameras or access control device(s).
4. No professional video recording or photography without prior written permission from a property executive and/or gaming commission.
5. No trespassing in unauthorized areas of the Casino.
SECTION 300: DRESS CODE/HYGIENE
1. No full-cover face masks (only medical or cloth ear loops) allowed. No excessively large hats, hoodies, cosmetic makeup, or items to disguise or obstruct the view of the face (excluding religious head coverings).
2. No Clothing that makes explicit reference to obscene language, drugs, sex, violence, or gangs.
3. No see-through clothing or exposed undergarments.
4. No soiled or offensive-smelling clothing items are permitted.
5. Clothing must be always worn.
SECTION 400: EVENTS
1. No resale of event tickets.
2. No outside food or beverage(s) in event spaces.
3. No disruption or interference with the progress of event(s).
4. No distribution of flyers.
5. No intentionally obstructing the view of other guests.
6. Guest(s) must sit in assigned seat(s). Failure to do so may be cause for removal.
SECTION 500: TRANSPORTATION
1. Guests must comply with all traffic rules, regulations, and signs while driving on the property.
2. Guests must park in authorized parking areas only. Illegally parked cars may be towed at the owner’s expense.
SECTION 600: FOOD SERVICES (FOOD COURT, PORTICO, SOCIALE, SPORTBOOK, RETAIL SHOPS)
1. No excessive hoarding of condiments and/or utensils.
2. No unauthorized use of beverage stations.
3. Valid Photo identification must be shown to use a Credit/ del Lago Rewards Card or food voucher.
SECTION 700: VIP SERVICES
1. All players who enter High Limit gaming areas must do so for active gaming or responding to “invitation only” events that occur in the High Limit rooms.
SECTION 800: GAMING OPERATIONS
1. No stalking or hovering over active players on the gaming floor.
2. No interfering or blocking gameplay. Players must be actively playing the machine or table game to reserve the right to play the station.
3. No placing of items or feet on chairs, furniture, or games.
4. No forceful touching or hitting games. 5. No unauthorized removal of vouchers or cash from slot machines or ATMs.
SECTION 900: del LAGO REWARDS
1. No unauthorized removal and/or redemption of vouchers.
2. No unauthorized use of Casino player rewards cards (i.e. possessing multiple cards)
A Patron Code of Conduct is established by del Lago Resort & Casino to ensure a safe and respectful environment for all visitors. It serves several purposes:
1. Protecting Rights: It safeguards the rights of individuals to enjoy DLR’s facilities, materials, and services.
2. Staff Conduct: It ensures that DLR staff can conduct business without interference.
3. Preserving Resources: It helps preserve DLR’s assets and facilities from harm.
4. Safety: Lastly, it contributes to the safety of patrons, employees, and volunteers.
